about broadwater

flowing togethEr since 2010

our ethos

Broadwater, established in 2010, is a water management company our clients can trust implicitly and we pride ourselves on our consistent, honest, and open approach. We believe in establishing long term relationships and creating partnerships with our clients, employees and suppliers, working together with passion and professionalism.

Perfection and compliance is at the forefront of our work. That’s why you can expect a meticulous service at every touchpoint, ensuring that even the most rigorous statutory regulations are satisfied.

broadwater are:

Meticulous

Collaborative

exceptional

Approachable

our Values

Our company values are a fundamental part of our identity, so establishing clear values is key in getting the whole team on board to live and breathe our brand.

Teamwork
We are one team
Friendly
We are approachable
excellent
We do it right
Dedicated
We care
Go The extra Mile
We go above & beyond
Customer focused
We build lasting partnerships
Problem Solvers
We Solve Problems

our service & support team

Based in the heart of Bristol, our engineering and service teams cover the UK and Channel Islands and our technical helpdesk provides remote support whenever you need it. Our multi-skilled service engineers are supplier-trained and we carry a comprehensive stock of spares and consumables for most current industry standard equipment, which means we can respond quickly and efficiently to emergency breakdowns.

Our experienced tutors can provide a range of certified training courses designed to accommodate various levels of responsibility for those accountable for water quality and hygiene. Our courses, which include Legionella Awareness and Practical Pool Plant Operator training are designed to cover the requirements of current codes including PWTAG Guidance, HSE ACoP L8 and HSG274.

fluid engineering

Our ethos is about a lot more than making water work, 'Fluid Engineering' perfectly describes how we go about business at Broadwater. From the friendly faces in the office to our on-site specialists, the Broadwater team flow together with an adaptable process and made-to-measure water management solutions that cater for the most challenging of sites.

client testimonials

What our clients say about us

“To say I am pleased with the new install is a gross understatement. I am ecstatic to the nth degree. The team have done an awesome job installing in an amazingly short period of time. We certainly found the best company to do the job.”

Mike Bogue   |

Our Lady's Abingdon School

I would like to pass my personal appreciation for the excellent professional service you have provided to Serco Leisure.

Jim Farren, Head of Technical  |  Serco Leisure business

Great course. Well-paced and answered lots of questions

John Penswick, Compliance Administrator  |  Phoenix Learning / Robinswood Trust

In 2020 Broadwater installed a UV system in our commercially run swim school pool. I cannot fault any aspect, excellent from start to finish. Since then we have been using Broadwater to carry out our routine maintenance on both the Evoqua ATG Spectra 3 UV system, and Depolox chemical dosing system.

Since our initial contact, we have always received excellent service from the professional and friendly Broadwater team.

Richard Sullivan  |  Swim2Swim

A worthwhile exercise not only to see if there is any possibility of reductions, but also the current status of those where this is not possible. Having this as a tangible document to support GLL’s Pool Plant Procedures is great. Thank you for the work you have put together and this will be welcomed by both council senior managers as well as cabinet members.

Ben Whaymand, Leisure Facilities Team Leader  |  South Oxfordshire and Vale of White Horse District Councils

Please convey my thanks to all involved in the project, once again we are delighted with the high standards of professionalism in which it was carried out.

Will Clarke, Facilities Manager  |  Basingstoke & District Sports Trust Ltd

We were extremely pleased with the outcome and now have a pool that is much more efficient, safe and easier to operate and maintain.

Overall, we have found the company to be professional, helpful, and always willing to answer any query we have or talk through an issue over the phone if required. The staff are friendly and professional and are always smartly turned out when visiting site.

John Harratt (MTS - Buildings Manager)  |  Merchant Taylors' School

Broadwater delivered a first-class project, understanding our needs as a school and completing on time and to budget, with impressive efficiency, skill and professionalism.

Chris Birkbeck, Director of Estates, STAHS.  |  St Albans High School for Girls

I would just like to let you know that all the employees that have visited us are excellent ambassadors for your company. Always polite and professional.

We also appreciate the communication from the office, always keeping us up to date and quick to respond.

I feel that people are always quick to let you know when they are complaining but it is equally important to let you know that something is right.

Liz Folkes, Administrator  |  Churchill Primary School

Thank you for the incredible service we have received from Broadwater you provide a fantastic service and are so professional in the works carried out.

Glenn Minchinton, Technical Manager  |  Swale Community Leisure

Thank you again to everyone at Broadwater for the continued brilliant service.

Neil  |  Gordano School

The install of the new pool water controllers and dosing system at Sheppey Pool looks great. The Management Team were very impressed with Broadwater for a very professional job from start to finish.

Jim Farren, Head of Technical  |  Serco Public

Thanks for the help and support with the design, installation, training and follow up support at St. Johns Hospital for the Abulox kit. Your professional advice initially helped us and our customer understand what was required and your engineers carrying out the work were very diligent and respectful in what was a difficult environment to work.

Graham Bush, Operations Manager  |  Almeda

Our relationship with Broadwater has positively impacted on our in-house team by giving us back valuable time and resource to carry out other compliance and maintenance tasks.  Our expenditure on remedial actions has also significantly reduced.  The customer service supplied by Broadwater is excellent, and as an educational establishment which continually battles with budgets,  their pricing is also at the right level for us.

Jilly​​​​ Smith, Head of Estates and Site Services  |  Queen Mary's College

Just a quick one, really great service on the last repair visit at Latchmere LC (Hanovia UV lamp system) extraction fan replacement and fault finding on two of my Sodium Bicarbonate pumps. Really happy with efficiency and attention to details during the works. All works now brilliantly and my combined chlorine is dropping as the UV is now once again in operation

Adam Makowski, Technical Manager  |  Latchmere Leisure Centre

You are outstanding, the service is brilliant, all the staff are so knowledgeable and professional it is mind blowing. Yet again we got into problems on a Monday and our teach pool dosing unit failed. We managed to place an order for a new unit and you truly did everything possible and got it fitted. The best contractor I have ever experienced.

Craig King  |  Serco

I met Darren on site today for the training on the splash park.

The training was great, plenty of questions asked and answered, information passed and time for the team to sample.

Thank you for organising this.

James Wilkins  |  Swindon Borough Council

I would like to take this opportunity to say it was a pleasure to work with Dave and Phil and how professional they were in their approach, also how they were methodical and tidy.

Again thank you with your support in this matter.

Mr Arthur Norbury MIHEEM. MWMSoc (Snr). Authorising Engineer Water. Company Director  |  Wrekin College

A job well done and a MASSIVE thank you. Filter refurbishment went really well and once again you provided us with a 5* service and completed ahead of schedule, even with a few unexpected operational issues. I didn’t think it could be done without disruption to customers but was happy to be proven wrong by the experts.

Gary Hunter, Pool Manager  |  Northern Swimming Pool

Broadwater provide a complete turnkey solution for our water hygeien needs, and we know any requests, issues or problems are dealt with in a timely manner with as little disruption as possible, they go above and beyond to ensure a smooth continuation of service. Their staff are polite courteous and professional at all times, this along with having fluid systems and processes ensures a high quality final product.

Joe Ryan, Head of Estates and Facilities  |  Olympus Academy Trust

To say I am pleased with the new install is a gross understatement. I am ecstatic to the nth degree. The team have done an awesome job installing in an amazingly short period of time. We certainly found the best company to do the job.

Mike Bogue  |  Our Lady's Abingdon School

From the top down, their Managers and Operators have a wealth of experience and I cannot overstate the peace of mind I had when handing Broadwater’s Operating Logs to the visiting inspectors, knowing we had the subject covered and that they were impressed by what they found.

N M Lowe, Facilities Manager  |  The Lady Eleanor Holles School

Can I also say that Darran was excellent delivering the training today, it was useful training for our staff and he pitched it just right for the mix of staff we had.

Thanks again Darran, for the training and for sorting out the acid dosing for us while you were here!

Nikki Lewis, General Manager  |  Eastern Leisure Centre

The installation process was well-planned, professional and completed on time within the agreed budget. Since installation the system has been very reliable, consistently maintaining improved water quality and substantially reducing the amount of downtime that used to be required for cleaning purposes.

Paul Harrison, Head of Technical Services  |  SS Great Britain