Swim2Swim
challenge
In 2020, Swim 2 Swim, a commercially run swim school, approached Broadwater to install a UV system in their pool. They had reached out to several companies for specifications and costs, ultimately shortlisting three firms for site visits. Our representative visited their site, thoroughly explaining the recommended system and the installation process. It didn't take long for them to decide that Broadwater was the right choice for the project.
solution
Broadwater installed the UV system, delivering excellent service from start to finish. Since then, Broadwater has been handling routine maintenance on both the Evoqua ATG Spectra 3 UV system and the Depolox chemical dosing system. Our client has been extremely satisfied with the service received.
When they encountered an issue with the dose rate of their UV lamp life, we promptly sent a replacement lamp. However, as the fault persisted, we arranged for an ATG technician to visit the site. The issue was identified as a system software upgrade requirement.
Since our initial contact in 2020, Broadwater has consistently provided excellent service through email, phone, and in-person visits. All our team members have been professional and friendly. We take pride in the high recommendation from our client.
key services delivered
In 2020 Broadwater installed a UV system in our commercially run swim school pool. I cannot fault any aspect, excellent from start to finish. Since then we have been using Broadwater to carry out our routine maintenance on both the Evoqua ATG Spectra 3 UV system, and Depolox chemical dosing system.
Since our initial contact, we have always received excellent service from the professional and friendly Broadwater team.
